FAQ
We always recommend you ASK, ASK, ASK…. Always ask as many questions until you feel comfortable with your septic know-how.
How does a septic tank work?
- Organic solid material floats to the surface and forms a layer that is usually referred to as “Scum”
- Non-organic solid materials and byproducts of bacterial digestion sink to the bottom of the tank and form the layer referred to as “Sludge”
- Only water should exist between the “scum” and the “sludge” layers. It is only this water that should overflow into a “Drain field” or “French drain”
What can we do to maintain our septic system?
- Routine, preventative maintenance is the key factor into maintaining the health of your system
- Use Water Conservatively
- Shorter bathing times
- Front loading washer instead of a top loading (uses half as much laundry water)
- Install water conservation devices on your Taps, Toilets and showers
- Avoid disposal of COMMON substances such as:
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- Bleach
- Heavily laundry detergent
Use liquid detergents rather than powder because powders contain clay
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- Refrain from planting trees or shrubs over or near your septic Tank. Only Plant hard wearing lily’s or willow tree near the French drain.
- Divert grey water sources from the septic system to French drain.
- Don’t drive or build on your French drain. Don’t install a sprinkler system or landscaping over the leach field area.
- Don’t use your toilet as a rubbish bin! If you put lots of rubbish down the toilet, you will need to have the septic tank pumped more often.
How do we price to pump a septic tank?
Our largest truck has a capacity of 15 000 liter and smallest 4000 liters. The price is based on:
- Amount we pump out of the tank.
- Location
- If the tank is accessible, ready to be pumped or any additional labor is necessary prior to pumping.
How do I know where my septic tank is?
In some cases you can go to the city/county and request plans of the home that might outline where the septic tank is located. If plans are not available sometimes if might help to ask a neighbor or the previous owner of the home. Without this information it may be very difficult to find the septic tank on your own. In any case, if you can’t find the tank don’t panic. We have the knowledge on where to look. Once the septic tank is found underground, the lids must be exposed. Septic tanks are usually 200mm-500mm under the ground, and they should have two lids.
How do I request for pumping service?
- Call us to request and schedule an appointment at your earliest convenience, or send us an email here.
- Our customer service representative will ask you the following information to set-up your appointment. This information will ensure you are set-up for the correct service, but if you are not sure our reps will guide you in the right direction.
- What is the property address?
- Have you ever had your septic tank pumped?
- Do you know the location of your tank?
- Are the lids to your tank dug up?
- Do you know the size of your septic tank?
- How did you hear about us? We’re trying to track our advertising.
- Our customer service representative will then email/message you a with a list of requirements to read and submit back before out truck can start the service.
Pumping will increase the lifespan of your septic system
Any septic system owner knows that their tank should be pumped every 3 to 5 years. This will not only increase the lifespan of your system, but will also decrease the chance of any unexpected problems down the road.